Yes, some products may include a manufacturer warranty, depending on the brand, product type, product condition, and manufacturer terms.

Where a manufacturer warranty applies, customers may be able to contact the manufacturer directly for warranty service or support. We recommend checking the product page, product packaging, manufacturer website, or warranty documentation included with the item for full details.

For products sold by PC Customizer, we will still assist customers with warranty enquiries where possible. If you are unsure whether your product has manufacturer warranty, please contact us with your order number and product details.

Email: help@pccustomizer.co.uk

Phone: +44 7934 599624

If a covered product cannot be repaired within the warranty period, we may offer a suitable resolution depending on the issue and product availability.

This may include:

Repair by an alternative method

Replacement with the same or equivalent product

Partial or full refund where appropriate

Store credit, if agreed with the customer

The final resolution will depend on the product, the fault, warranty terms, inspection result, and your statutory rights.

Warranty is not provided where the fault or damage is caused by:

Accidental damage

Liquid damage

Physical damage, drops, dents, cracks, or impact

Misuse, neglect, or improper handling

Unauthorised repair or modification

Software issues, viruses, malware, or corrupted operating systems

Customer-installed parts or incompatible accessories

Damage caused by incorrect installation or setup

Normal wear and tear, including battery wear unless stated otherwise

Cosmetic marks on refurbished, used, or opened-box products where the condition was clearly described

Missing serial numbers, tampered labels, or removed warranty seals

Warranty does not cover data loss, files, software, passwords, licences, or personal settings. Customers should back up their data before sending any device for inspection or repair.

Once we receive the returned product, we aim to inspect it as quickly as possible. Inspection times may vary depending on the fault, product type, parts availability, and testing required.

We will update you once the inspection is complete and confirm the next steps.

Products that are covered by the manufacturer’s warranty and show defects in materials or workmanship during the warranty period are eligible for repair. The warranty typically does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear. Please refer to the warranty terms included with your product for specific details.

Yes. Warranty claims require proof of purchase, such as your order number, invoice, receipt, or confirmation email.

Without proof of purchase, we may not be able to confirm warranty eligibility.

No. This warranty policy does not affect your statutory rights under UK consumer law. If a product is faulty, not as described, or not fit for purpose, you may have legal rights in addition to any warranty provided by PC Customizer.